Not letting occasional unconstructive snaps from our customers rattle us and keeping communication channel open (friendly, forgiving, etc.) in the grand scheme of things will serve us best.
For starters what we hear will broaden our horizon and may teach us new things or let us connect the dots in our head in a new way.
Not everything customers ask us to do is best for our product. Listening to customers doesn’t have to automatically translate to action. It's all about acquiring as many data points as we can, even if these are low quality data points. ...just keep fishing.
Finally, it's not uncommon to see highly critical, skeptical customers eventually turn into most vocal and passionate advocates of our products, thanks to not giving up on them at some point.
